Digital Work Order Tracking & Management
The execution layer of the CONTEXUS CMMS — capture, dispatch, track, and close every facility maintenance job with SLA accountability.
At a glance: Digital works order execution layer for facility maintenance — auto-created from PM plans, asset alerts, or tenant requests; dispatched by trade with SLA timers; closed with mobile photos, parts, and labour logs that flow back to asset history.
Key Capabilities
Task Assignment
Digital work order creation
Generate work orders from any source — tenant portal requests, maintenance plan triggers, asset health alerts, or QR-code scans on equipment. Auto-populate asset, location, priority, and SLA from the linked asset record.
Priority Tracking
Urgent task management
P1–P4 priority queues with SLA timers, automated escalation to supervisors when response targets are at risk, and visual boards filtered by trade, building, or vendor.
Completion Tracking
Progress monitoring
Capture labour hours, parts consumed, photos, and technician notes against each work order. Close-out approvals, post-job QC checklists, and digital signatures flow back to the asset history automatically.
Performance Analytics
Team productivity insights
Track mean time to resolve, first-time fix rate, backlog by trade, and SLA compliance across teams and vendors. Use the data to renegotiate FM contracts and justify headcount.
From Request to Close
Request
Work order is created from a tenant request, preventive maintenance trigger, asset alert, or manual entry — with asset and SLA context attached automatically.
Dispatch
The work order routes to the right technician, vendor, or in-house team based on trade, location, and availability, with mobile push notifications.
Execute
Field technicians update status, log hours and parts, capture photos, and complete QC checklists from the mobile app — online or offline.
Close
Approval workflows validate completion against SLA, attach records to the asset history, and feed performance analytics for the next planning cycle.
Frequently Asked Questions
How are work orders created in CONTEXUS?Expand
Work orders can be created four ways: manually by facility staff, automatically from preventive maintenance plan triggers, automatically from asset health alerts (e.g. a chiller COP falling below threshold), and from tenant service requests via the tenant portal. Each work order inherits asset, location, SLA, and priority context automatically.
Does the work order module work offline on mobile devices?Expand
Yes. Field technicians can view assigned work orders, update status, log labour hours and parts, capture photos, and complete checklists while offline. The mobile app syncs automatically when connectivity returns, so maintenance work continues uninterrupted in plant rooms, basements, and remote sites.
How does the works order module relate to maintenance management and asset management?Expand
The three modules share one data layer. Asset Management holds the equipment registry and health scores, Maintenance Management defines the time-, meter-, or condition-based plans that schedule recurring work, and Works Order is the execution layer where each job is dispatched, tracked, and closed. Together they form a complete CMMS for facility operations.
Can CONTEXUS track SLA performance against FM vendors?Expand
Yes. Each work order carries a priority (P1–P4) and an SLA timer. Response and resolution targets are tracked in real time, and dashboards expose first-time fix rate, mean time to resolve, and SLA compliance by vendor — useful inputs for FM contract reviews and renewals.
Related Solutions
Maintenance Management
Preventive maintenance plans that auto-generate work orders.
Asset Management
Equipment registry and health scores that trigger work orders.
Smart Construction
Project-level task and works order management for construction sites.